Use Case
AI for Customer Support
Implementing AI safely in customer service operations.
AI can transform customer support through automated responses, intelligent routing, and agent assistance. But it requires careful implementation to avoid frustrating customers.
AI Support Use Cases
- First-line chatbot for common questions
- Ticket classification and routing
- Agent response suggestions
- Knowledge base search
- Sentiment analysis
Safety Considerations
- Don't hallucinate product features or policies
- Escalate to humans for complex issues
- Protect customer PII
- Monitor for frustrated customers
What accuracy rate should support AI target?
Aim for 90%+ accuracy on routine queries. Always provide easy escalation to humans. Monitor CSAT scores alongside AI metrics.
Monitor support AI quality
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