AI Chatbot Best Practices for Production

Production AI chatbots require careful attention to safety, user experience, and monitoring. Here are best practices for building reliable conversational AI.

Safety Best Practices

Implement input validation and sanitization
Use guardrails to filter harmful outputs
Monitor for prompt injection attempts
Set clear boundaries in system prompts
Log all conversations for review

UX Best Practices

Use streaming for responsive feel
Set appropriate expectations about AI limitations
Provide easy escalation to humans
Handle errors gracefully

How do I prevent my chatbot from going off-topic?

Use clear system prompts with explicit boundaries. Implement topic detection and redirect off-topic queries. Monitor for policy violations.